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Find detailed steps for transfer issues, account updates, card problems, donations, and suspicious activity. If these steps do not solve it, contact support.
Open Activity and select the transfer receipt. Confirm the recipient name, bank, amount, and reference. If the transfer was recently started, allow the provider a short processing window. If the status does not change, contact support with the transaction reference, amount sent, receiving currency, and the date/time you created the transfer.
Check that the bank is selected from the Padiopay bank list and that the account number has exactly 10 digits for Nigerian bank accounts. If the payment provider cannot resolve the name, Padiopay may ask you to enter the recipient name manually. Always confirm the recipient with the person receiving the funds before sending.
For your account safety, confirmed profile details are locked after ID verification. Contact support with your account email, the field that needs correction, and a short reason. Support may ask for additional verification before making any change.
Cards must be added through Padiopay's hosted payment-provider authorization flow. If a card is rejected, contact your card issuer and then contact Padiopay support with the last four digits only. Never send your full card number or CVV to support.
Donations are collected by Padiopay first and recorded for later disbursement to supported agencies. When agency partners and reporting timelines are finalized, Padiopay will update donation information and internal disbursement records.
If you see a transfer you did not start, a profile change you did not make, or an unexpected account message, stop using the account and contact support immediately. Include your account email and a description of what happened, but do not include passwords, full card numbers, CVVs, or ID document images in the message.
Send support a clear message with your account email, the transaction reference if one exists, and what you already tried.
Contact support